TeleHealth Physiotherapy

How does our TeleHealth Physiotherapy service work?

 

Once you've booked your appointment you will receive a confirmation email with the information you require to get set up and connect with your physio. Please call the clinic if you are having technical difficulties and need assistance. We're here to help make this run as smoothly as possible for our patients! 

 

What will your TeleHealth consultation involve?

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We'll start by taking a detailed history regarding the injury or condition you're seeking treatment for by asking you a series of structured questions. Following this part of the consultation we'll often have a provisional diagnosis in mind. For our musculoskeletal/sports injury patients we will do a physical assessment by asking you to perform some movements and tests and get you to give us feedback on how they feel. We will monitor your posture and we can assess your joint range of motion.

 

We will discuss your diagnosis, provide education regarding your injury or condition, advise you regarding any lifestyle modifications, guide you to perform self treatment techniques where possible and prescribe you a program of rehabilitation exercises. This can work especially well with certain patients groups such as our continence and pelvic floor patients.

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We will email you information documents or links to online resources. If you have been given home exercises to perform we will send you an online program via PhysiTrack where you can perform your exercises with video instructions. If you need to purchase a brace or product or some exercise equipment we can organise to have this sent to you directly from a supplier or you do a contact free collection from the clinic. 

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What do I need at home?

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You can use a smart phone, tablet, laptop or desktop computer for your consultation. You will need to set this up where you can step back and the physio can see you from head to toe in standing as well as lying on the ground. If available a second person may be helpful during your consultation to hold and angle your devices camera. You'll need a private place with room to move so we can assess you properly. We'll also need to ensure that you are safe. We will check your home address and ask you to open a door in the house. This means that in the event of an emergency we could call an ambulance and they would be able to get to you in your home. 

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Does TeleHealth work?

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Research shows that TeleHealth can help patients achieve positive results. We can guide you through a specific rehabilitation program and more importantly give you the information and the skills you need to feel in control and confident to manage your condition in the long term. In some cases there will be limit to what we can achieve through TeleHealth and in these cases your Physio will discuss alternative management approaches with you. This may include going to see your GP for a review, referring you for a scan or recommending that you do need to see a Physio face-to-face for further physical assessment or manual treatment.  

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What are the costs?

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Our TeleHealth consultation costs are similar to our in clinic costs. This is because we plan to spend just as much time with you trying to correctly diagnose and treat your condition and get a positive result as we would in the clinic. We will email you all the education handouts, questionnaires and links we would normally provide to our patients in the clinic. We'll set you up with an exercise program which we can send to you via Physitrack. Health insurers will be providing rebates for TeleHealth from 14th April 2020 for specific groups of patients. Please call us at the clinic or call your insurer to seeif you are covered and if you need to do anything for example you may need a referral from your GP to claim. Work Cover and NDIS have also agreed to help patients access TeleHealth Physio where appropriate. 

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Please click on the button below to book your TeleHealth appointment online or call us (02)6362 6222.